Conditions d’utilisation

Store: Veloureia
Address: Kronprinzenstraße 21, 47229 Duisburg, Germany
Email: contact@veloureia.com
Phone: +498025551572
Full Name: Ali Asghar Mohebzadeh

Welcome to Veloureia. By accessing our website or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or completing a purchase.

1. Overview

This website is operated by Veloureia. Throughout the site, the terms “we”, “us”, and “our” refer to Veloureia. By browsing or purchasing from this website, you engage in our “Service” and agree to comply with these Terms of Service, as well as any additional policies referenced herein.

2. Online Store Terms

By using this website, you confirm that you are of legal age in your country or have obtained consent for any minor dependents to use this site. You may not use our products for any unlawful purpose or violate any laws while using our Service.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that non-payment-related content may be transmitted unencrypted across networks. Payment information (including credit card details) is always encrypted during secure transmission.

4. Products and Pricing

All prices on our website are displayed in euros (€) and include VAT unless otherwise stated. We reserve the right to modify or discontinue products, pricing, promotions, or availability at any time without prior notice. While we strive for accuracy, product descriptions, specifications, and images may occasionally contain minor variations or errors.

5. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete. Payments are processed securely through trusted third-party payment providers, and we do not store your payment details. We reserve the right to cancel or limit orders suspected of fraud, unauthorized activity, or abnormal purchasing behavior.

6. Shipping and Delivery

• Processing time: Orders are processed within 24–48 hours after payment confirmation.
• Delivery time:
  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days
• Shipping cost: Free for orders over €30.

Once your order has been shipped, you will receive an email with your tracking details.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To be eligible for a return, items must be in their original condition, and additional conditions may apply.

8. Accuracy of Information

We aim to ensure that all information on our website is accurate and up to date. However, we do not guarantee that all content, product descriptions, pricing, or availability information is completely error-free. We reserve the right to correct any errors at any time without prior notice.

9. Intellectual Property

All content on this website — including text, images, graphics, logos, and design elements — is the property of Veloureia or its licensors. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

10. Third-Party Services

Our website may include services provided by third parties such as payment processors, shipping providers, and analytics tools. While we work with reliable partners, Veloureia is not responsible for any issues arising from third-party services.

11. Limitation of Liability

To the fullest extent permitted by law, Veloureia shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. Our total liability is limited to the amount paid for the specific order.

12. Governing Law

These Terms of Service and any related agreements are governed by the laws of Germany, without regard to conflict-of-law principles.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:
contact@veloureia.com